Community Management

A Facebook at Work Progress Report: How It’s Changed and Where It Fits

This post was originally published on CMSwire on September 13, 2016. The past nine months ...

Carrie Basham Young

Carrie Basham Young

Employee Social Networks

From Idea to Action: Enterprise Social Network Accountability

Have you ever posted an idea in your employee community or enterprise social network, only ...

Carrie Basham Young

Carrie Basham Young

Community Management

Salesforce Lightning Bolt and the Accidental Community Manager

Last week, Salesforce.com announced a new online community framework, Lightning Bolt, which essentially allows customers ...

Carrie Basham Young

Carrie Basham Young

Career Advice

So You Need a Community Manager: Where to Look

You’re building out an enterprise social network. IT is on board. Communications is ready to ...

Carrie Basham Young

Carrie Basham Young

Community Management

Your Collaboration Program Didn’t Fail. It Just Needs to Evolve.

Instead of focusing on how the plans for your enterprise social network didn’t turn out ...

Carrie Basham Young

Carrie Basham Young

Community Management

Not About the Tech: Thoughts on Company App Launches

“What we really need is our own private company Instagram, or maybe a chat-app just ...

Carrie Basham Young

Carrie Basham Young

Community Management

When Your Intranet and Enterprise Social Network Get Married

Pop the champagne and get ready to celebrate: your intranet and enterprise social network are ...

Carrie Basham Young

Carrie Basham Young

collaboration

You Support Your Customers — Now Support Your Employees

A good customer experience is critical for any company, no question about it. Whether it’s ...

Carrie Basham Young

Carrie Basham Young

Community Management

15 Hacks and Tricks to Customize Your Yammer Network

“Yammer says we can’t customize our network.” I hear this concern often from clients, who ...

Carrie Basham Young

Carrie Basham Young

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