Community Management

Not About the Tech: Thoughts on Company App Launches

“What we really need is our own private company Instagram, or maybe a chat-app just ...

Carrie Basham Young

Carrie Basham Young

Community Management

When Your Intranet and Enterprise Social Network Get Married

Pop the champagne and get ready to celebrate: your intranet and enterprise social network are ...

Carrie Basham Young

Carrie Basham Young

collaboration

You Support Your Customers — Now Support Your Employees

A good customer experience is critical for any company, no question about it. Whether it’s ...

Carrie Basham Young

Carrie Basham Young

Community Management

17 Hacks and Tricks to Customize Your Yammer Network

Note: This has been updated with new considerations for customizing Yammer in 2020. With the ...

Carrie Basham Young

Carrie Basham Young

Community Management

Enterprise Social Network Analytics Caveat: Measuring Influence

There are many social technology vendors who offer data and analytics tools (either native or ...

Carrie Basham Young

Carrie Basham Young

Community Management

Enterprise Social Network Best Practices: Prepare for Crises

With the right preparedness, your enterprise social network can serve as a valuable resource for ...

Carrie Basham Young

Carrie Basham Young

Community Management

Forget Community — ‘Social’ is Now a Commodity

Remember the glory days of Enterprise Social software? When startups were acquired and innovations were ...

Carrie Basham Young

Carrie Basham Young

Community Management

Enterprise Social Network ROI = Return on Insanity

It’s time to escape from the circus by focusing on the myriad intangible benefits of ...

Carrie Basham Young

Carrie Basham Young

General

3 Enterprise Social Network Benefits you Simply Can’t Measure

There are three common “unseen value” arguments about the benefit of having an enterprise social ...

Carrie Basham Young

Carrie Basham Young

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We believe that internal social networks should connect employees to the company vision, goals, and each other, helping them work better together and get more out of their jobs. We can help you realize this vision.