Type: Contract (20-40 hours/week)
Duration: 3+ months
Location: Remote (WFH, FTW!)
Time Zone: CDT or EDT preferred, but not necessary
Experience: 3-5 years in community management and/or internal communications
Compensation: Hourly (DOE)
Responsibilities:
- Own relationships with 2-3 Talk Social to Me clients as they deploy (or accelerate the adoption of) Workplace by Facebook and/or Microsoft Yammer
- Develop, deliver, and manage client deliverables, such as: project plans, strategic rollout plans, employee trainings, best practice guides, leadership guidance, and more
- Conduct employee discovery interviews to learn about how end users actually work
- Oversee the work of 1 or more Community Manager(s) on your client engagements, or partner with a peer Community Manager to divide and conquer, as needed (project/scope-dependent)
- When appropriate, take on a role inside the client’s community to support Champions and end users
- Coach senior executives, middle-managers, and employees on the adoption of social technology for work purposes
- Model strong community management practices while teaching your client’s team to embody these behaviors
- Be willing to move fast, iterate, and support client needs as they arise
- Develop relationships with technology vendors in order to advocate for your clients
- Support client renewals, when appropriate
- Take responsibility for client success and satisfaction—and any “lessons learned”
The ideal candidates will:
- Have real-world examples of Community Management experience with Workplace and/or Yammer and Teams
- Have exceptional time management and organization skills
- Be able to juggle 2-3 client engagements simultaneously
- Be truly loved and respected by clients
- Be authentic, trustworthy, proactive, and collaborative
- Understand collaboration technology in the workplace
- Want to be part of a growing team for the long haul
- Deliver consistently solid results
- Be available for occasional travel (1-2 x per quarter to your client’s location, depending on the engagement)