Type: Contract roles (15-40 hours/week) for one or more customer engagements
Duration: 3+ months
Location: Remote (WFH, FTW!)
Time Zone: CDT or EDT preferred, but not necessary
Experience: 2+ years with Office 365, Yammer, SharePoint (some Teams knowledge required); Jive or Workplace by Facebook knowledge helpful
Compensation: Hourly or Project Fee (DOE)
Responsibilities:
- Build and execute the change management process for customers migrating from other social platforms toward Microsoft Office 365, with a main focus on employee collaboration behaviors and tools
- Manage the strategic adoption of Yammer and Teams for key use cases at each client, from C-level participation to communities of practice and more
- Provide consultation, training, advice, and practical support for several key use cases in order to improve their collaborative behaviors online as they migrate to a new toolset
- Deliver written plans, guides, calendars, and other planning materials to support each use case’s migration
- Oversee the work of 1 or more Community Manager(s) on your client engagements, or partner with a peer Community Manager to divide and conquer, as needed (project/scope-dependent)
- Coach senior executives, middle-managers, and employees on the adoption of social technology for work purposes
- Partner with Microsoft Customer Success Managers to ensure alignment
- Take responsibility for client success and satisfaction, and achieve measurable adoption targets
The ideal candidate will:
- Be a power user of Yammer, Teams, SharePoint, and Office 365 toolsets
- Have exceptional time management and organization skills
- Be truly loved and respected by clients
- Be flexible, authentic, trustworthy, and collaborative
- Understand collaboration technology in the workplace
- Deliver consistently solid results
- Be a self-starter with incredible intrinsic motivation
- Be available for occasional travel (1-2 x per quarter to your client’s location, depending on the engagement)