Career Advice

So You Need a Community Manager: Where to Look

You’re building out an enterprise social network. IT is on board. Communications is ready to ...

Carrie Basham Young

Carrie Basham Young

Community Management

Your Collaboration Program Didn’t Fail. It Just Needs to Evolve.

Instead of focusing on how the plans for your enterprise social network didn’t turn out ...

Carrie Basham Young

Carrie Basham Young

Community Management

Not About the Tech: Thoughts on Company App Launches

“What we really need is our own private company Instagram, or maybe a chat-app just ...

Carrie Basham Young

Carrie Basham Young

Community Management

When Your Intranet and Enterprise Social Network Get Married

Pop the champagne and get ready to celebrate: your intranet and enterprise social network are ...

Carrie Basham Young

Carrie Basham Young

collaboration

You Support Your Customers — Now Support Your Employees

A good customer experience is critical for any company, no question about it. Whether it’s ...

Carrie Basham Young

Carrie Basham Young

Community Management

Enterprise Social Network Analytics Caveat: Measuring Influence

There are many social technology vendors who offer data and analytics tools (either native or ...

Carrie Basham Young

Carrie Basham Young

Community Management

Enterprise Social Network Best Practices: Prepare for Crises

With the right preparedness, your enterprise social network can serve as a valuable resource for ...

Carrie Basham Young

Carrie Basham Young

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