collaboration

You Support Your Customers — Now Support Your Employees

A good customer experience is critical for any company, no question about it. Whether it’s ...

Carrie Basham Young

Community Management

Enterprise Social Network Analytics Caveat: Measuring Influence

There are many social technology vendors who offer data and analytics tools (either native or ...

Carrie Basham Young

Community Management

Enterprise Social Network Best Practices: Prepare for Crises

With the right preparedness, your enterprise social network can serve as a valuable resource for ...

Carrie Basham Young

Community Management

Enterprise Social Network ROI = Return on Insanity

It’s time to escape from the circus by focusing on the myriad intangible benefits of ...

Carrie Basham Young

General

3 Enterprise Social Network Benefits you Simply Can’t Measure

There are three common “unseen value” arguments about the benefit of having an enterprise social ...

Carrie Basham Young

General

The Value of an Enterprise Social Network: From Happiness to Crisis and Back

When opposing states of peace and crisis can appear at any moment, it’s critical that ...

Carrie Basham Young

Community Management

Enterprise Social Network Adoption: 3 Reasons Why It Stinks

So you bought into the buzz that an enterprise social network will transform your business ...

Carrie Basham Young

1 2 3

Stay in touch