Analytics

Yammer Analytics: Get More Transparency from Group Insights

Everyone is a Community Manager More and more, employees are taking on the role of ...

collaboration

Enterprise Social Network Rollout: Language and Culture are Critical

It’s exciting to introduce an enterprise social network (ESN)! It’s also very common to start ...

Community Management

Salesforce Lightning Bolt and the Accidental Community Manager

Last week, Salesforce.com announced a new online community framework, Lightning Bolt, which essentially allows customers ...