
Analytics
Yammer Analytics: Get More Transparency from Group Insights
Everyone is a Community Manager More and more, employees are taking on the role of ...

collaboration
Enterprise Social Network Rollout: Language and Culture are Critical
It’s exciting to introduce an enterprise social network (ESN)! It’s also very common to start ...

Community Management
Salesforce Lightning Bolt and the Accidental Community Manager
Last week, Salesforce.com announced a new online community framework, Lightning Bolt, which essentially allows customers ...